Hopeless Sanity Breaking Corporation

How easily relative calm is broken. One would suppose a simple transfer transaction online, an action that I’ve regularly performed, would cause few if any emotional problems. That presumption proved false yesterday morning. Owing to malfunction of a security device I had to use an alternative method of logging on; so far all was well until I was informed that the alternative access method would shortly be phased out.

My next action was to use live chat, to find out how I could obtain a replacement security device. Two methods were available but I opted for a simple telephone call, via which I could obtain a replacement within five working days. Having been requested, by a disembodied voice, to input sort code, account number, my date of birth etc; which information I happily supplied, I was suddenly thrown when they asked me to input digits from my telephone banking password. As I don’t do telephone banking, I was unable to oblige. After holding for a considerable time I was put through to a distant call centre (presumably somewhere on the South Asian sub-continent) and was relieved to hear a real human voice!

I immediately informed the human, at the other end of the line, that I don’t do telephone banking but I was given their number to request a replacement secure key. At first this seemed to be going well until they requested I input a digit from the aforementioned telephone banking password. Talk about going round in circles; a short while later having given further security info, she requested that I confirm a favourite quote, place etc; and some other information, the spoken words of which I was unable to decipher. By now I’d reached breaking point; I explained that I was of a certain age and suffering from a chronic health condition and all I wanted was a replacement device. My beloved, noticing my distress took over the call and, without any further questions being asked was informed that the requested device would be despatched to me.

This entry was posted in Blogging, Commerce, Health and wellness, Miscellaneous/Personal, Spoonie and tagged , , , . Bookmark the permalink.

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