AVOIDING an INCOMPETENCE PREMIUM rate call

This blog posting also appears on ‘The Word of Sinna Luvva’

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How wonderful I thought, a delivery company that actually gives a one hour time slot in which the item will be delivered! The company in question is Interlink Express and, the sense of wonderment soon evaporated.

 

For the second time this week I removed myself from the duvet lair at an earlier hour than would be the normal requirement and sat, patiently and quietly, awaiting the aforementioned delivery. The delivery slot given online was 08.56 to 09.56, and I sat waiting from 08.30 until 10.56 but, the delivery failed to materialize!

 

At this point I went back online to be told that they attempted to deliver but there was no-one there to sign for the parcel. Adding insult to injury they gave an 0844 number to call and a card number to quote (needless to say no physical card appeared chez nous. Fortunately I went online to saynoto0870.com and found a normal number to phone and simply ask them to put me through to INTERLINK EXPRESS. It turned out that it’s just as well that I didn’t use the 0844 number as I was put on hold for a few minutes whilst the operative attempted to contact the driver on his mobile.

 

They eventually said that the driver was now 1½ hours away so wouldn’t be able to come back and, the operative wasn’t authorized to give instructions. He admitted that the driver had gone to the wrong address but “that’s only human error” to which I responded that they have a postcode and a satnav so that’s no excuse. He further said that he would contact the depot and ask them to get the delivery ready for me pronto; once again he added that he could only ask them not instruct. Why have a helpline if the operatives don’t have any authority?

 

In marked contrast, a parcel despatched yesterday from a different company in SE England, this time by ROYAL MAIL (the company the government intends to eviscerate) was received at 11.30am this morning. Excellent service from ROYAL MAIL. The only thing was, the major item from this order had accidentally been omitted but the company assure me that I should receive it tomorrow (I’d have been really worried if they were using Interlink Express).

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