Customer Dis-service from a Bailed-Out Bank

Today, my beloved decided to check a current account online to ensure
that a payment (due to go out on the 4th January) had been made. This
check seems necessary since late last year
one
such payment failed to go out on time, to our cost. Quite strangely,
this bank always finds it impossible to make an online payment with the
same immediacy that another bank, used by yours truly, can always manage
.
On checking the account it was only possible to display transactions
since yesterday, along with a message stating that the account had been
RENEWED.
No word of warning was issued,
by the bank, that any kind of limitation was imminent but, evidently
after 2500 transactions all transaction details are archived, and it is
then impossible to access them online.
It
seems, according to a telephone conversation with one of the bank’s
staff, that it would be impossible for them to simply archive the bulk
of the older transactions (e.g. more than three months old) but they
have to clear them all. It also seems beyond their ability to notify
the customer that the banks arbitrarily imposed limit is nigh. Methinks
that their IT team should be sacked and replaced.

As a
result, the only way we can check transactions before the renewal date
is by telephone, where one is asked for a security number which we do
not possess as we do not normally
make telephone transactions. Admittedly we still do receive a ‘paper’
statement, a necessity for us to keep a check on our multifarious
transactions.

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One Response to Customer Dis-service from a Bailed-Out Bank

  1. Jen says:

    No way of grabbing the information and saving it elsewhere? I don\’t bank online so don\’t know how it works! But if you can initially get the info – what about copy/paste to some prog of your own?I would!

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